Frequently Asked Questions
Do I need to have a credit card to purchase from the site?
We provide many payment methods such as payment by bank card, credit card and Apple Pay.
Also for local customers inside Qatar You can pay the driver in cash or by bank payment machine (POS). You can also come to the office in Mirqab Mall or our store in Msheireb (Electricity Street) to pay directly.
How many days does it take to prepare an order? And how many days does it take to ship and deliver?
Preparing the order
Most of the year we need 1-2 working days to prepare the order, but during seasons (such as National Day - Ramadan - Back to School - and Teacher's Day) we may need up to 6 working days.
Delivery
Locally (within Qatar):
We deliver daily. The driver receives your order after it is prepared and depending on the time he receives the order, he may deliver it on the same day or the next day.
Outside Qatar:
We will ship orders daily via Aramex and you will be provided with a tracking number. The delivery time for orders depends on the country you wish to ship to and ranges between 5 and 10 days.
Can I come to pick up the order?
Of course.. When completing the purchase, choose ( pickup ) or contact our office at 40064700
When your order is ready, one of our staff will contact you to arrange pickup.
I want to print/make a product or idea for myself or my company. Can you do that?
Please contact the design team on WhatsApp
30309110
The product is defective / the cup is broken / the order is incorrect?
We are fully responsible for our products in the rare instances that you may encounter a damaged product either due to a manufacturing defect or due to shipping or delivery, we are obligated to replace it completely and are committed to the value of the shipping/representative.
Please review the return and exchange policy .
I want to return/exchange what I ordered?
Please review the return and exchange policy . Answer Content
What is my print? Who runs it? I want information about your company?
Please see " About Printaty ".
I have a job offer? I want to display your goods in my store/country/website?
Please contact us through " Contact Us "