Frequently Asked Questions

Do I need to have a credit card to purchase from the site?

We provide many payment methods such as payment by bank card, credit card and Apple Pay.

Also for local customers inside Qatar You can pay the delivery representative in cash or by bank payment machine (POS). You can also come to the office in Mirqab Mall or our store in Msheireb (Electricity Street) to pay directly.

How many days does it take to prepare an order? And how many days does it take to ship and deliver?

Preparing the order

Most of the year we need 1-2 working days to prepare the order, but during seasons (such as National Day - Ramadan - Back to School - and Teacher's Day) we may need a period of up to 6 working days.

For delivery

Locally (within Qatar):

We deliver daily. The representative receives your order after it is prepared and depending on the time he receives the order, he may deliver it on the same day or the next day.

Outside Qatar:

We will ship orders daily via Aramex and you will be provided with a tracking number. The delivery period for orders depends on the country you wish to ship to and ranges between 5 and 10 days.

Can I come to pick up the order?

I want to print/implement a product or idea for myself or my company. Can you do that?

The product is defective / the cup is broken / the product is defective / the order is incorrect?

We are fully responsible for our products in the rare instances that you may encounter a damaged product either due to a manufacturing defect or due to shipping or delivery, we are obligated to replace it completely and are committed to the value of the shipping/representative.

Please review the return and exchange policy .